Terms of booking
The terms that apply when you book a journey with us.
1. Quotes and bookings
A quote is a fixed price for the journey described. A booking is confirmed when we send you a confirmation by phone, text, WhatsApp or email. If the journey changes — a different time, an extra stop, more passengers — the price may change, and we'll tell you before it does.
2. Payment
You can pay by cash or card. We'll confirm how and when to pay when we confirm your booking.
3. Waiting time
For airport pickups we track your flight and time the pickup to when you actually land. For other pickups, please be ready at the agreed time and ring us if you're running late.
4. Passengers and luggage
The number of passengers must not exceed the seats in the vehicle, by law. Every passenger must wear a seatbelt. Tell us about large or unusual luggage when you book. If you're travelling with young children, tell us their ages when you book so we can bring the right child seats.
5. Conduct
No smoking or vaping in our vehicles. Drivers may refuse to carry anyone who is abusive or a danger to others.
6. Delays outside our control
We plan every journey with time for traffic, but we can't be responsible for delays caused by road closures, accidents or severe weather. If something happens on the way, we'll keep you informed.
7. Cancellations
See our cancellation policy.
8. Lost property
Ring us as soon as you can and we'll check the vehicle.
Last updated: October 2026.
Want a price for your journey?
Tell us where and when. We'll come back with a fixed price as soon as we can.